Friday, August 14, 2009

Got Users?

My colleague Jim Wilson enjoyed visits with several customers on the U.S. West Coast this week. Jim’s conversations with customers always reveal “how I done it good at my place” and “if only I could do a little more” topics. This week’s visits were no exception and led to review of a common challenge and some great ways to handle it in our Horizon and Symphony systems.

Usage of library collections constantly expands to encompass a growing array of electronic resources. Some users in the community focus almost exclusively on using databases, e-books and other resources from home, office and campus locations. While this usage typically doesn’t require a traditional check out transaction, it usually does involve some type of authentication. A question posed during Jim’s trip was how to capture this type of usage so that the library system considers users taking advantage of e-resources active and does not attempt to purge them as part of inactive borrower clean up. Libraries using Horizon’s RPA or SIP2 responder for authentication can include consideration of the borrower’s last authentication date in the purge process to avoid removing borrowers who use the library for access to electronic resources. Libraries who upgrade to SirsiDynix Symphony 3.3 can follow a similar process by indicating that SIP2 should update the user’s last activity date.

These simple changes in process provide great benefits for public relations, ensuring that all users can continue to enjoy full access to the library’s collections while the library maintains a steady or growing user base.


-Berit

VP of Product Development

Monday, August 10, 2009

The World is Getting Smaller

At SirsiDynix we have a global power base of knowledge with offices all over the world. Each office is staffed with employees able to bring a global perspective to your training experience. We are now pooling that global knowledge to provide the best training experience for our customers.

In the coming months it may not be unusual to hear an accent in the voice of your trainer. Because of combining our global resources, we will be able to offer earlier classes for those customers in the Eastern Time Zone or any early risers who may want to have their training completed before breakfast. The earlier times will avoid having the training go through some customers’ lunch hour. (Nothing in training is a bigger distraction than an empty stomach.) Some of the earlier classes will be taught by trainers in our United Kingdom office. So you will be able to wake up to hear Symphony or Horizon taught in the Queen’s English.

For those of you in Europe or the Asia Pacific region, you may occasionally hear the cowboy or southern draw of our North American-based trainers. If you want to know if they work out of the Provo, Utah office, just ask the trainer if they were “barn in a born” or if they ”threw the apple car out the core window.”

No matter the voice of the trainer, our commitment is the same--to guarantee you and your library the best library automation training in the industry. To that I say “cheers, g-day, y’all have a good one, and sure do appreciate yah.”

Ken Bonney
Training Supervisor, Operations